Privacy Policy

We collect information you provide during browsing, checkout, and support conversations, including name, email, phone number, shipping address, order details, and communication history.

We may also collect basic device, browser, analytics, and usage information to improve site performance and customer experience.

We use customer information to process orders, arrange shipping, verify payments, respond to support requests, prevent misuse, improve our store, and provide relevant brand communication where permitted.

Payment details are processed by secure payment partners such as Razorpay or PayPal. We do not store card details on our website.

We use analytics tools such as Google Analytics and Microsoft Clarity to understand site performance, user journeys, and shopping experience issues.

These tools may use cookies or similar technologies. You can manage cookies through your browser settings.

We share information only where needed with service providers such as payment processors, hosting providers, analytics services, delivery partners, and support tools.

We may disclose information where required by law, legal process, fraud prevention, or protection of our rights and customers.

You may contact us to request correction, access, or deletion of your personal information, subject to legal and operational retention requirements.

For help, contact hello@moniquegems.com or WhatsApp +91 77279 74790. Studio address: Dhanna House, Chandlai, Jaipur 303903.